I purchased my first pouch last year at the Washington State midsummer renfair. Met the artist and loved the quality and craftsmanship and amazing customer service as well. This year I decided to change up my color scheme so I reached out to Tracy here and told her what I was looking for. Tracy showed me some options and we chatted and when I made up my mind she created me a perfect pouch to go with this year's theme. I can't stress enough how great the artistry, quality, attention to detail, value, and customer service are.